Butterfly Days sends all of our products via Australia Post or Sendle couriers, you will be able to choose your preferred method on checkout. All items are sent with tracking (with the exception of some smaller items, such as greeting cards). Postage costs will be calculated at checkout and are determined by product weight.
Delivery times will vary depending on your physical address in Australia. All of our products ship from Perth, Western Australia. Please take into consideration that standard road transport to any of the other capital cities in Australia can take up to 10 business days, longer to regional areas. It is advisable to choose the Express Post option on checkout if you require your order within 2 weeks (excluding processing times). If your product has not arrived within the estimated time frame, please contact your nominated transport method (either Australia Post or Sendle couriers) in the first instance, using the tracking details provided to you in your shipping notification.
All items are packed to prevent damage, however should you receive a damaged item please contact Butterfly Days within 5 days to discuss the available options.
Normal processing times will apply to all orders where Express Post shipping has been selected, unless the relevant rush fee has been selected (applicable to Ceremony Candles and Guest Books only).
For further information regarding delivery times, please visit:
We do not currently ship to countries outside of Australia.
RETURNS & REPLACEMENTS
Refunds, credits or replacements are not available on any personalised or made-to-order products, sale or discounted items, if you have made an incorrect choice or have changed your mind about the product.
Customer approved errors
A digital proof will be emailed to the customer for approval for all personalised and made-to-order items. We do not issue refunds or replacements on approved proofs. It is the responsibility of the customer to ensure the proofs are correct. Once approved, your order will be processed exactly as shown in the final proof.
If your order does not match your approved proof, please contact us within 5 days of receiving your order. We will replace the affected items as soon as possible.
- The following cancellation fees will apply to any order containing personalised or made-to-order items:
- Cancellation received within 24 hours of ordering – no cancellation fee will apply (provided we have not sent you a digital proof).
- After 24 hours of ordering – a $50 or 50% cancellation fee will apply, whichever is greater. If your proofs have already been provided to you, there will be a 75% cancellation fee. This is to cover the time spent preparing your proofs and the purchase of any stock required to complete your order.
- If you have provided approval of your digital proofs, the cancellation fee will be 100% of your order.
Printed Colour vs. Screen Colour
We are unable to accept returns or process refunds because your printed stationery does not match the colours you see on your screen or in photos. This is because all monitors and screens display colour differently and may not accurately represent how your order will print. Colours will generally appear brighter on a screen, however the final print quality will also depend on the materials used. If for some reason you are not happy with the colours you selected, please contact us. We’ll be happy to work with you to come up with a solution.
ORDERING (made-to-order items)
If you would like to order a sample of any of our personalised or made-to-order items, please contact us.
Proofs & Guest List Information
We print guest names on invitations and some other personalised items (ie: place cards, tags, individual gifts) at no extra charge - please use the guest list template provided in each applicable item. Once you have completed your guest list (ensure you check all information as we do not accept responsibility for errors in your list), please email it to us with your wording. Please type everything as you wish for it to appear. If you wish to add extra names or make changes to your list, please submit a new guest list.
Once all information has been received, Butterfly Days will then create a digital proof which we will email to you for checking. Once final approval is received by Butterfly Days, your items will be printed exactly as shown in your approved proof. Please note it is the customer’s responsibility to check the proof thoroughly, including the spelling and wording.
Proofs are typically provided within 5 working days of receiving your order and all required information.
Production times are provided on all made-to-order items on our website. Those time frames are entirely dependent on the customer responding to our emails in a timely manner (ie: within 24 hours) - delays will occur should we not receive responses within the required time frame.
Our listed production times do not include delivery time frames.
Slight variations between items are characteristic of the hand-made nature of our designs and products. There may also be slight colour differences with ribbon, paper and embellishments due to batch variations. Butterfly Days does not accept responsibility for any of these variations as they are out of our control. We also reserve the right to substitute components of an order (ie: paper, card stock, envelopes, ribbon, fabric/paper flowers, twine, embellishments) at our discretion if/when the original product is unavailable or out-of-stock with our supplier(s). We will endeavour to source replacement supplies as close to the original item as possible.
Butterfly Days reserves the right to use images of your stationery for marketing purposes. This includes use on social media, our website and any other form of advertising (print, online and elsewhere). Please note that all personal contact details are blurred and the location of your wedding/event is blurred if posted before your event date.
PAYMENT, PRICING & PROMOTIONS
All prices are subject to change without notification. Butterfly Days is not registered for GST, therefore all items are GST free. We currently accept payments via PayPal or Credit Card (secure encryption via the GeoTrust payment gateway) or Afterpay.
All images on this website are original and have been created by Butterfly Days. All of our designs and images are the property of Butterfly Days and unauthorised reproduction is strictly forbidden.